Medido is a brand of the Evondos Group that makes automatic medicine dispensers. This device supports its users in correct timing and using their medication by automatically notifying the user and dispensing the prescribed medication.
Additionally, when medication is not taken out at the scheduled time, Medido notifies the care organization to investigate what the issue is and assist the user as soon as possible.
The front glass of the medicine dispenser protects the clock and display assembly on the device. Therefore, it gets touched by users and is exposed to small shocks and bumps during use.
Before contacting us, Medido had a 1 mm thick polycarbonate front glass solution on the device, which came with a multitude of challenges.
The polycarbonate front glass was hard to assemble and clean. For instance, it would scratch by the softest cloth or if the assembly station was not clean enough. The cleaning chemicals used were also very hard on the previous front glass, meaning that regular cleaning and maintenance of the device introduced a lot of wear and tear on the device, quickly making the display window look dull and worn out.
As a result, many parts were discarded before reaching the market. Additionally, all units that arrived back to be refurbished had to have their front glass changed. This meant a lot of time, money, and materials were wasted to refurbish the units.
With this challenge in mind, Medido was looking for a manufacturer to help them remedy these issues with their polycarbonate solution and find an alternative that could handle the device’s external environment.
It was initially debated whether a hard coating on their current polycarbonate solution could solve their issues. With our guidance, Medido opted to go for an acrylic solution instead because it would be more suitable and cost-effective given the device’s external environment.
After an open dialogue about their needs and requirements for the display window of Medido’s device, we agreed on a Hardtech solution. Since Hardtech is a preconfigured solution with a hard coating, it is unnecessary to apply additional HC Clear hard coating to this material.
“From the beginning, the contact was very friendly and professional. The PSC team always tried to find the best solution for our device instead of being sales-oriented.”
– Blanca Rivera – Project Manager, Medido
As mentioned earlier, all the medicine dispensers that came in for refurbishment had to have the front glass changed because of abrasion and scratches with the previous polycarbonate solution. This meant approximately 220 devices per week had to have their cover glass changed.
Now, however, Medido only replaces the display window of approximately 15 in 100 devices, which is a significant reduction in time and resources being spent on maintaining the devices.
Furthermore, this also means that the devices out on the market have significantly fewer scratches, which means a higher perception of quality from the end user.
The perception of quality is not just because of fewer scratches but also because the new acrylic solution has a more professional finish since it is harder to bend than polycarbonate. This is because the previous polycarbonate would bend during use, meaning the cover glass touched the plastics behind it, resulting in rainbow stains. Since acrylic is a harder material, it is more difficult to bend and doesn’t have this problem.
Even though the initial cost was higher than Medido’s previous solution, it has shown to be the optimal solution for their device, no less because of the saved time and frustration that the polycarbonate solution caused Medido’s refurbishment team.
We are proud to use our decades of experience with exactly these kinds of applications and help Medido find a better solution for their device that saves time and resources and gives their device a high-quality finish.
We look forward to many more years of close collaboration with Medido to ensure their device’s durability and high-quality finish.